Metrics

Metrics are quantifiable and measurable results that a customer perceives as valid for his project or initiative, and can be divided in 2 major groups:

Below the Line
For example, cost savings and efficiency gains. Many times paired with reductions on FTEs (Full Time Equivalent)

Above the Line
These are more business-centric like increase in revenue or profit, quicker time to market, higher quality and customer satisfaction. These metrics are used to build decisions and are used to build the Business Case or ROI

Strong Metrics: We are 15 FTE(Full time equivalent) with 95% utilisation. We are expanding our infrastructure 15% a year and we expect another acquisition this year, which will double. We will not get a budget to increase FTEs.

Questions to ask:

How would you measure success of your project?
Which metrics around cost, efficiency or business do you need to achieve?
How would this success be measured by business?